Dillard's

Jenny in management was fine selling a customer “new” sandals with toe marks. Dillards fails to meet its own expectations. I went in today to purchase some Birkenstocks that I needed and chose to leave with a pair that looked obviously worn because they couldn’t offer me a timely delivery. The last pair of this style in the size I needed, unfortunately was the display model, and the wonderful associate named Mo’ advocated for me too manager overseeing shoes, Jenny. Unfortunately, Jenny failed to meet Dillard’s standards. I don’t know that I’ll be back, but I think Dillards is fortunate to have a sales associate like Mo’. “ The Company focuses on delivering style, service and value to its shoppers by offering compelling apparel, cosmetics and home selections complemented by exceptional customer care.” Exceptional is not the case in Pueblo with regards to Jenny. I certainly am happy to pay full price for merchandise- that actually appears new. I think it’s sad that this manager is willing to risk the reputation of a whole store, because they don’t see fit in issuing a reasonable discount to a tarnished item.

9/27/23 RASIST!!!!😡😡😡😡 first time visiting this mall since moving to Pueblo. So, I took my godmother. We walk into Dillard's to look around. 1. We look at the high-in handbags 👜 and immediately their employees in that department (2 WHITE WOMEN) KEPT THEIR EYES 👀👀 ON US THE WHOLE TIME AND FOLLOWED🚶‍♀️🚶‍♀️ US AROUND THAT TINY AREA. 2. From there, we go look at women shoes 👠. The same thing happened, WE WERE FOLLOWED 👀👀 AROUND THAT TINY WOMEN SHOE DEPARTMENT as well. 3. From there, we go look at women clothes. Guess what happened, WE WERE FOLLOWED🚶‍♀️🚶‍♀️🚶‍♀️🚶‍♀️👀👀👀 AROUND THAT TINY DEPARTMENT too, this very persistent old white lady was almost EVERYWHERE we ended up, JUST LOOKING 👀👀👀👀👀😡😡😡...SO VERY UNACCEPTABLE BEHAVIOR... We leave Dillard's and walk around the mall (if you can call it that, it's extremely small). When we were ready to leave, we walked through Dillard's again because we parked at that entrance. My godmother decided to purchase something from the tiny handbag department before we left. As we are walking towards that area, one of the white employees from earlier 👀🚶‍♀️👀🚶‍♀️states that the 'other black lady we were with is gone'. I looked👀 at her and asked what she was talking about?. She said earlier it was 3 of you here 😡🤔🤔. I said to her my godmother and I are here together, what are you talking about?? She then said to me, "Oh, never mind🤔🤔🤔. ARE YOU TELLING ME THAT IF THERE ARE MORE THAN ONE BLACK PERSON IN AN AREA WE MUST ALL BE TOGETHER AND KNOW EACH OTHER 🤔🤔🤔 ****NOT ALL BLACK PEOPLE ARE CRIMINALS AND NOT ALL WHITE PEOPLE ARE HONEST!